PRIVACY POLICY
MONARCH NEW ZEALAND
You are viewing this Privacy Policy on https://monarchpursuits.com. This website is owned and operated by Monarch Pursuits Ltd. (trading as Monarch New Zealand or Monarch Pursuits and referred to as Monarch). At Monarch we are committed to protecting your privacy. This Privacy Policy applies to all our website https://monarchpursuits.com and to any communications that you may have with our consultants via Email, Live Chat, Facebook Messenger, all Social Media Mediums, in person on the telephone, or through a third or intermediaryparty such as a Travel Agent or Operator.
This Privacy Policy dictates our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use our website or a Travel Operator associated with Monarch.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice via social media or by sending you an email notification, or via your Travel Agent.
While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review on request.
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at enquiries@monarchpursuits.com or by mail to Monarch Pursuits, 60 Cashel Street, Christchurch 8013, New Zealand – Attn: Privacy.
If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your Personal Data, as further outlined below. These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland.
COLLECTION OF YOUR PERSONAL DATA
Your Personal Data is collected directly through communication with Monarch and associated Tour Operators or Agents and is stored and used solely for the purpose of managing your travel bookings. The Personal Data collected and stored is:- Your Name (first and last)
- A contact email address for you
- Your country of residence
- A contact telephone number for you
- Your Skype contact
- The travel product you have booked or are enquiring about including the number of people you will travel with, in some cases the names of the other people you will travel with, your date or birth or age, the date of your travel, and the price of the travel product.
- Any add-on experiences and accommodation you require
- Any special travel requirements that you may provide voluntarily such as dietary requirements, fitness levels, medical conditions.
- Your full name (first and last)
- A contact email address for you
- A contact phone number for you
- Any voluntary messages you send to us
- Any email communication between us
- The webpage (and the travel product being displayed on that webpage on our Website) from which the form was completed
- Any add-on experiences and accommodation your require
- That you have subscribed to our newsletter
SHARING YOUR PERSONAL DATA
Monarch NZ SHARES your Personal Data with the travel operators / agents that you make travel reservations with us via all mediums including our website, email interactions between you and our reservations consultants, and telephone. The Personal Data is used for the purpose of providing you with your travel itinerary and is the full extent of the data that you provide us as outlined above. Monarch does not share your Personal Data beyond the requirements of providing the services related to your travel arrangements.OUR USAGE OF YOUR PERSONAL DATA
Without the above prescribed Personal Data we would be unable to provide you with the Services you request. Above and beyond making the necessary travel reservations on your behalf, we use your Personal Data to:- Improve our customer service to you. Information you provide helps us respond to your customer service enquiries and support needs more efficiently;
- Personalise the response our reservations consultants provide to you. Your data helps us to ensure that we are providing you the best possible travel advice and information to match your requirements;
- Improve our Service. We may use feedback you provide to improve our Services. We may use information in the aggregate to understand how our Customers as a group use our Website and all channels of communication. We use it to diagnose and fix problems you might have while using the Website;
- Process payments. We may use the information you provide when making a travel reservation to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service as outlined above.
- Comply with accounting and legal legislation. In some cases we use your data to invoice you, keep you in our accounting system or in the legal archives as needed by the law.
- Honour our contractual commitments to you: Much of our processing of Personal Data is to meet our contractual obligations to you to provide our Services.
- Inform you of new products, promotions, travel news and advice, surveys or other company improvement or training activities. We send you information you agreed to receive about topics we think will be of interest to you.
- Send periodic emails. We may use the email address you provide to send you information and updates pertaining to travel Services on our Website. Your email address will also be used to respond to your enquiries, questions, send you travel booking confirmations, and/or other requests. We may use the email address you provide to send you emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.